The Customer Solutions Expo combines the CRM Evolution, Smart Customer Service, Digital Experience Conference, and SpeechTEK 2019 showcases. This central gathering place features the leading sales, ...

It is time to announce the newly revamped 2019 CRM Watchlist and -- probably one of the biggest parts of the revamping -- the shiny new 2019 Emergence Maturity Index Awards competition. This post will ...

As you’ll see on the following pages, the forecast for CRM and related solutions continues to be bright. Artificial intelligence has moved from rumor to reality, and as one of our analysts, Sales ...

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the SaaS customer relationship management (CRM) market and it is poised to grow by USD 33.15 bn during 2019-2023. The report offers an up-to-date ...

Worldwide enterprise application software revenue totaled more than $193.6B in 2018, a 12.5% increase from 2017. CRM made up nearly 25% of the entire enterprise software revenue market. 72.9% of CRM ...

In February I announced the winners of what was arguably the most difficult CRM Watchlist to win. For example, fewer winners by 50% than ever before. No elite winners, and only a couple of winners ...

SAN FRANCISCO, March 19, 2019 /PRNewswire/ -- Today JotForm, the popular online form builder, announced a new integration with HubSpot that automatically sends form responses into one of the world's ...

Customer relationship management (CRM) has seen quite the evolution over the last several years. For a long time, companies and brands utilized multiple disparate tools to attract and retain customers ...

I’ve been writing a forecast column every year at least since W was president. Nothing’s wrong with that; lots of people do. However, I often find that my forecast is more of a wish list than a true ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. 08 January 2019, Hessen, Rüsselsheim: ILLUSTRATION - An email app ...

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the SaaS customer relationship management (CRM) market and it is poised to grow by USD 33.15 billion during 2019-2023, at a CAGR of 14% during ...