In the mid-1960s, toll-free service was born, along with some limitations that reduced its service range. Shortly after toll-free service came into existence, a restriction in switching capability ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Cellphone users have been deluged by spam calls in recent years, but they’re not the only ones dealing with an onslaught of automated messaging. Businesses with 1-800-style toll-free lines for sales ...

A few weeks ago we put forth the conjecture that 800-number access – especially in the context of conference calls – was becoming a non-issue. In at least half of our phone briefings, we’re given a ...